Professional Investors only

This website is only directed at professional, institutional or qualified investors and is not suitable for retail or individual investors.

If you are a retail or individual investor then please leave this website immediately.

Access Subject to Local Restrictions

This website is not directed at any specific jurisdiction. Financial products or services mentioned on this site are displayed based on certain registrations in relevant jurisdictions pursuant to the UK’s Temporary Permissions Regime or the European Directives on the coordination of laws, regulations and administrative provisions relating to the Alternative Investment Fund Managers Directive (Directive 2011/61/EU); however, there may be additional requirements or formalities which prohibit your investment. Accordingly, you are required to inform yourself and observe any such restrictions. Products or services mentioned on this website are intended only for distribution in those jurisdictions where the offering of such products and services is permissible.

Non-US Persons Representation

The information on this website is not available to U.S. persons. As such by accepting these conditions you represent and warrant that you are not a U.S person as defined under Regulation S of the U.S. Securities Act of 1933, as amended.

Products and Services

This website describes Trinova’s capabilities and is for information purposes only. None of the material contained on this website is intended to constitute an offer to sell or an invitation or solicitation of an offer to buy any product or service provided by Trinova and must not be relied upon in connection with any investment decision. This website does not provide any specific investment advice and does not take into consideration the investment needs of any particular investor or investors. Further, no part of this website contains an offer to provide finance or any underwriting commitment to any person. The provision of finance or underwriting to any person is discretionary and is dependent (amongst other things) on lending and security criteria. It does not constitute an offer or acceptance of contract, or indicate an intention to enter into legal relations in any form.

Nothing in this website should be construed as investment, tax, legal or other advice.

Risk Warning

There are risks associated with investment in the financial products and services provided by Trinova. Different funds or investments present different degrees of risk.

Changes to Content

The information contained on this website is provided as-is, is subject to change without notice and no guarantee is made as to its accuracy, completeness or fitness for a particular purpose. Trinova has expressed its own views and opinions on this website, and these may change without notice. Trinova is under no obligation to update information and readers should not rely solely on the information contained on this website in making an investment decision.

Liability

Whilst Trinova seeks to ensure that the information on this website is accurate and complete at the date of publication, Trinova does not warrant the adequacy, accuracy or completeness of this information and does not accept any liability arising from reliance on any inaccuracy, omission in, or the use of or reliance on the information on this website.

Data Protection and Privacy

To the extent any information you provide or which we obtain from this website constitutes personal data, you consent to its processing by Trinova and its agents and other third parties. All such companies are required to maintain the confidentiality of such information. If you do not wish your information to be used in this way, you should advise Trinova by e-mail or in writing. You are entitled to a copy of the information we hold about you by writing to us and requesting it. Please see our Data Protection and Privacy Policy and Cookie Policy for more detailed information.

Governing Law

The content of this website should be construed under and governed by the laws of England and Wales and the courts of this jurisdiction will have exclusive jurisdiction in respect of any dispute that may arise, except where such content is expressed to be governed by the laws of another jurisdiction. If for any reason a court of competent jurisdiction finds any provision of the Important Information section unenforceable, that provision shall be enforced to the maximum extent permissible, and the remainder of the Important Information shall continue in full force and effect.

Copyright

No part of this website may be reproduced in any manner without the prior written permission of Trinova.

Complaints

On occasion, the Trinova Group (Trinova) may receive a complaint about the provision of services. It is Trinova’s policy to handle any complaint promptly and courteously. All complaints will be treated seriously. In accordance with FCA DISP 1, Trinova has put in place procedures for the handling and review of complaints and to ensure that such complaints are handled properly and are resolved in a prompt and timely manner, taking into account the complainant’s interests. The FCA defines a complaint as any oral or written expression of dissatisfaction, whether justified or not, from or on behalf of a person about the provision of, or failure to provide, a financial service or a redress determination, which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience.

Making a Complaint

A complainant who has a complaint should do so in writing using one of the following methods:
1. Via email: lforsberg@trinovare.com
2. Via post: Head of Compliance, Trinova Real Estate, The Aspect, 12 Finsbury Square, London, EC2A 1AS.

How We Will Handle Your Complaint

Upon receipt of a complaint the Global Head of Compliance, or an appropriate member of the Compliance Team, will promptly commence investigation and will acknowledge the complaint in writing within a timely manner and without any unnecessary delay. Trinova will also notify the complainant of the person handling the complaint as part of the acknowledgment.

During the investigation of the complaint, Trinova will regularly update the complainant in writing on the progress of the investigation. Trinova will handle all complaints in accordance with the following four principles:

Trinova will conduct a transparent review process for the complainant;
No additional costs or fees will be incurred by the complainant as a result of their complaint;
Trinova will adopt an objective approach to the investigation of the complaint; and
Trinova will conduct its investigation of the complaint and will communicate progress to the complainant in a timely manner. Following the conclusion of Trinova’s investigation, Trinova will provide a written response to the complainant, notifying them of the outcome of the investigation and the actions proposed to resolve the complaint.

Financial Ombudsman Service (FOS)

If the complainant is not satisfied with the resolution or response given by Trinova, the complainant can refer the matter to the FOS. The FOS provides a free, independent and unbiased assessment of complaints referred to it.

The FOS can be contacted directly via the following contact details:
Financial Ombudsman Service
Exchange Tower London
E14, 9SR
Telephone: 0800 0234567

E-mail: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Direct link: www.financial-ombudsman.org.uk/make-complaint

The Ombudsman can only consider a case when Trinova’s own complaints procedure has been exhausted. The Ombudsman’s findings are generally regarded as binding, however, the complainant is still able to take private legal action if they do not agree with the Ombudsman’s conclusion.